Market Research Smackdown: Social Media vs. Email

My pal Chad Hartman recently shared results from a new product survey for a line of food products. In his post, Chad muses on the effectiveness of email vs. Twitter/Facebook for generating survey completions. (Side note: Chad is president of BMA Carolinas, which hosts “Social Media 2010: Year in Review” tomorrow at 5:30 p.m. I’m …

Wrong Tool for the Job

Why Your Company Might Not Need a Facebook Page

I recently suggested on Twitter some companies don’t need a  Facebook Page, and boy did that ruffle feathers. Twitter lit up with replies that fell into two camps: ReTweets, and disbelief. “Wha?! Why wouldn’t a company want a Facebook Page?” Some of those who were incredulous are social media consultants. My gut response was “What …

We Are Facebook’s Product, Not Its Customers

Valeria Maltoni asked a thought-provoking question on Twitter about Facebook’s recent privacy policy changes and our response (or lack thereof) as users: In the ReTweets and conversation that ensued, Chris Rinaldi asked: “If we’re not paying for Facebook, can’t they do whatever they want?” Well, yes. But that would be true if we were paying …