Comments on: Should Brands on Facebook Censor Offensive Fans? http://www.mediaemerging.com/2009/07/17/should-brands-on-facebook-censor-offensive-fans/ Tue, 07 Feb 2012 17:41:02 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: tammyhoman http://www.mediaemerging.com/2009/07/17/should-brands-on-facebook-censor-offensive-fans/comment-page-1/#comment-978 tammyhoman Tue, 21 Jul 2009 18:33:34 +0000 http://mediaemerging.com/?p=1232#comment-978 I think that a brand/company has every right to censor anything offensive (such as the example given). It is obviously a huge debate when Social Media is brought up to Senior Managements at a variety of businesses---"what if someone says something bad about us?" Always a fun time explaining that this is exactly the beauty of Social Media--people can express their opinions openly and you have to take it (or risk being called out for deleting comments or 'censoring'.) However, you do not have to sit back and take offensive and inappropriate remarks or associations with your brand. It is your right to censor as a brand ambassador. <br><br>Great question. Definitely raises some interesting points! I think that a brand/company has every right to censor anything offensive (such as the example given). It is obviously a huge debate when Social Media is brought up to Senior Managements at a variety of businesses—”what if someone says something bad about us?” Always a fun time explaining that this is exactly the beauty of Social Media–people can express their opinions openly and you have to take it (or risk being called out for deleting comments or 'censoring'.) However, you do not have to sit back and take offensive and inappropriate remarks or associations with your brand. It is your right to censor as a brand ambassador.

Great question. Definitely raises some interesting points!

]]> By: tammyhoman http://www.mediaemerging.com/2009/07/17/should-brands-on-facebook-censor-offensive-fans/comment-page-1/#comment-1723 tammyhoman Tue, 21 Jul 2009 18:33:34 +0000 http://mediaemerging.com/?p=1232#comment-1723 I think that a brand/company has every right to censor anything offensive (such as the example given). It is obviously a huge debate when Social Media is brought up to Senior Managements at a variety of businesses---"what if someone says something bad about us?" Always a fun time explaining that this is exactly the beauty of Social Media--people can express their opinions openly and you have to take it (or risk being called out for deleting comments or 'censoring'.) However, you do not have to sit back and take offensive and inappropriate remarks or associations with your brand. It is your right to censor as a brand ambassador. <br><br>Great question. Definitely raises some interesting points! I think that a brand/company has every right to censor anything offensive (such as the example given). It is obviously a huge debate when Social Media is brought up to Senior Managements at a variety of businesses—”what if someone says something bad about us?” Always a fun time explaining that this is exactly the beauty of Social Media–people can express their opinions openly and you have to take it (or risk being called out for deleting comments or 'censoring'.) However, you do not have to sit back and take offensive and inappropriate remarks or associations with your brand. It is your right to censor as a brand ambassador.

Great question. Definitely raises some interesting points!

]]> By: tammyhoman http://www.mediaemerging.com/2009/07/17/should-brands-on-facebook-censor-offensive-fans/comment-page-1/#comment-977 tammyhoman Tue, 21 Jul 2009 11:33:34 +0000 http://mediaemerging.com/?p=1232#comment-977 I think that a brand/company has every right to censor anything offensive (such as the example given). It is obviously a huge debate when Social Media is brought up to Senior Managements at a variety of businesses---"what if someone says something bad about us?" Always a fun time explaining that this is exactly the beauty of Social Media--people can express their opinions openly and you have to take it (or risk being called out for deleting comments or 'censoring'.) However, you do not have to sit back and take offensive and inappropriate remarks or associations with your brand. It is your right to censor as a brand ambassador. <br><br>Great question. Definitely raises some interesting points! I think that a brand/company has every right to censor anything offensive (such as the example given). It is obviously a huge debate when Social Media is brought up to Senior Managements at a variety of businesses—”what if someone says something bad about us?” Always a fun time explaining that this is exactly the beauty of Social Media–people can express their opinions openly and you have to take it (or risk being called out for deleting comments or 'censoring'.) However, you do not have to sit back and take offensive and inappropriate remarks or associations with your brand. It is your right to censor as a brand ambassador.

Great question. Definitely raises some interesting points!

]]> By: Danny Brown http://www.mediaemerging.com/2009/07/17/should-brands-on-facebook-censor-offensive-fans/comment-page-1/#comment-1724 Danny Brown Mon, 20 Jul 2009 05:52:57 +0000 http://mediaemerging.com/?p=1232#comment-1724 It seems kinda ironic considering one of the founders of Starbucks is Jewish. I wonder what he would make of it.<br><br>A brand needs to take responsibility for its public persona. If I was advising Starbucks as a client, I'd suggest they contact the person involved and ask them to change their avatar, citing they don't feel it's suitable for a public forum. If the avatar isn't changed, remove the user.<br><br>I'm all for free speech and beliefs, but I think there's a distinct difference between a religious belief and a hate-filled one. It seems kinda ironic considering one of the founders of Starbucks is Jewish. I wonder what he would make of it.

A brand needs to take responsibility for its public persona. If I was advising Starbucks as a client, I'd suggest they contact the person involved and ask them to change their avatar, citing they don't feel it's suitable for a public forum. If the avatar isn't changed, remove the user.

I'm all for free speech and beliefs, but I think there's a distinct difference between a religious belief and a hate-filled one.

]]> By: Danny http://www.mediaemerging.com/2009/07/17/should-brands-on-facebook-censor-offensive-fans/comment-page-1/#comment-976 Danny Sun, 19 Jul 2009 22:52:57 +0000 http://mediaemerging.com/?p=1232#comment-976 It seems kinda ironic considering one of the founders of Starbucks is Jewish. I wonder what he would make of it.<br><br>A brand needs to take responsibility for its public persona. If I was advising Starbucks as a client, I'd suggest they contact the person involved and ask them to change their avatar, citing they don't feel it's suitable for a public forum. If the avatar isn't changed, remove the user.<br><br>I'm all for free speech and beliefs, but I think there's a distinct difference between a religious belief and a hate-filled one. It seems kinda ironic considering one of the founders of Starbucks is Jewish. I wonder what he would make of it.

A brand needs to take responsibility for its public persona. If I was advising Starbucks as a client, I'd suggest they contact the person involved and ask them to change their avatar, citing they don't feel it's suitable for a public forum. If the avatar isn't changed, remove the user.

I'm all for free speech and beliefs, but I think there's a distinct difference between a religious belief and a hate-filled one.

]]> By: F. Andy Seidl http://www.mediaemerging.com/2009/07/17/should-brands-on-facebook-censor-offensive-fans/comment-page-1/#comment-1725 F. Andy Seidl Sat, 18 Jul 2009 23:30:02 +0000 http://mediaemerging.com/?p=1232#comment-1725 What is or is not offensive will always be a subjective call. However, my advice to our clients is that they should censor flagrantly offensive or off-topic comments while attempting to remain generally tolerant. Genuine engagement means that you will have disagreements (if not, why bother talking) but just as in a face-to-face situation, that does not mean that you must be tolerant of every possible statement made by others. Just as in "real life", applying common sense to social media content moderation is a good policy. What is or is not offensive will always be a subjective call. However, my advice to our clients is that they should censor flagrantly offensive or off-topic comments while attempting to remain generally tolerant. Genuine engagement means that you will have disagreements (if not, why bother talking) but just as in a face-to-face situation, that does not mean that you must be tolerant of every possible statement made by others. Just as in “real life”, applying common sense to social media content moderation is a good policy.

]]> By: MiniFail Blog Views: July 18, 2009 | MINIMUM FAILURE http://www.mediaemerging.com/2009/07/17/should-brands-on-facebook-censor-offensive-fans/comment-page-1/#comment-974 MiniFail Blog Views: July 18, 2009 | MINIMUM FAILURE Sat, 18 Jul 2009 16:47:48 +0000 http://mediaemerging.com/?p=1232#comment-974 [...] MiniFail opinion on Censoring:  Platforms shouldn’t.  Businesses and Individuals should. [...] [...] MiniFail opinion on Censoring:  Platforms shouldn’t.  Businesses and Individuals should. [...]

]]> By: F. Andy Seidl http://www.mediaemerging.com/2009/07/17/should-brands-on-facebook-censor-offensive-fans/comment-page-1/#comment-975 F. Andy Seidl Sat, 18 Jul 2009 16:30:02 +0000 http://mediaemerging.com/?p=1232#comment-975 What is or is not offensive will always be a subjective call. However, my advice to our clients is that they should censor flagrantly offensive or off-topic comments while attempting to remain generally tolerant. Genuine engagement means that you will have disagreements (if not, why bother talking) but just as in a face-to-face situation, that does not mean that you must be tolerant of every possible statement made by others. Just as in "real life", applying common sense to social media content moderation is a good policy. What is or is not offensive will always be a subjective call. However, my advice to our clients is that they should censor flagrantly offensive or off-topic comments while attempting to remain generally tolerant. Genuine engagement means that you will have disagreements (if not, why bother talking) but just as in a face-to-face situation, that does not mean that you must be tolerant of every possible statement made by others. Just as in “real life”, applying common sense to social media content moderation is a good policy.

]]> By: Scott Hepburn http://www.mediaemerging.com/2009/07/17/should-brands-on-facebook-censor-offensive-fans/comment-page-1/#comment-1728 Scott Hepburn Fri, 17 Jul 2009 23:57:48 +0000 http://mediaemerging.com/?p=1232#comment-1728 I'm with you on the "Community Guidelines" or "Terms of Use" concept, Scott...though I doubt anyone reads the legalese.<br><br>Is there a way to block an avatar on Facebook? Probably not. But I bet you could block a user. I'm with you on the “Community Guidelines” or “Terms of Use” concept, Scott…though I doubt anyone reads the legalese.

Is there a way to block an avatar on Facebook? Probably not. But I bet you could block a user.

]]> By: Scott Hepburn http://www.mediaemerging.com/2009/07/17/should-brands-on-facebook-censor-offensive-fans/comment-page-1/#comment-1730 Scott Hepburn Fri, 17 Jul 2009 23:56:07 +0000 http://mediaemerging.com/?p=1232#comment-1730 Without professing to be a legal expert, I'm pretty sure you're right about the government vs. company distinction, Kirk. The real question, though, is SHOULD a brand censor fans? And to what extent? Without professing to be a legal expert, I'm pretty sure you're right about the government vs. company distinction, Kirk. The real question, though, is SHOULD a brand censor fans? And to what extent?

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